- Burnaby Beacon
- Support & FAQs
This page contains information on Contact details, How-to-update, and some FAQs.
👋🏼 Get in touch with us
Your questions, feedback, and concerns are important to us.
To get in touch with our team, please send an email to [email protected], and we’ll get back to you as soon as possible.
⚡️ How to update your Burnaby Beacon Insider membership settings?
Welcome, Insider! We’re so glad you’re here.
We’re upgrading our website and membership platform, so things will look a bit different for you! To modify your Insider membership settings, follow these steps:
Head to burnabybeacon.com
Then hit the menu and click Login
Then enter your email address
After hitting “Send me a link,” go to your email inbox
You’ll get an email soon after - open it and click on “Get Access”
Then you’ll come back to this page, but it’ll look different. Click on the icon in the top right, and hit Manage Subscription
Here you can do a number of things like:
Edit your details, and include your name (if it’s not already there)
Unsubscribe completely from your Insider membership
Manage Subscription where you can edit your credit card details
If you have any questions or need more support, email us anytime at [email protected].
Will I receive an email alerting me when my membership is about to renew or expire?
Yes, you will receive an email 7 days in advance of renewal.
Am I able to gift a membership?
Yes. Email [email protected] and we can chat!
Can I buy a membership for more than one person or for my company?
Yes. Email [email protected] and we can chat!
Is the Insider membership tax deductible?
Not yet, but it should be soon! One of our sister publications has been approved for the federal digital news subscription tax credit, which gets you 15% back. Once approved, a Current Insider membership will drop down to just $7.01 monthly (or just $1.62 per week!).
How do I cancel my membership?
To cancel your membership, simply go to the "Manage Subscription" section of the newsletter website and follow the steps to cancel. It's important to keep in mind that if you've already paid for a full month or year, there won't be an option for a partial refund. However, once you cancel, you will still have access to all of the membership perks until your subscription expires. After that, you won't be charged again.
I can't see emails in my inbox. What can I do?
Make sure you add email@example.com as a contact and move our emails into your primary inbox. Also, make sure your inbox isn't full or if you have a firewall enabled then check to ensure that it’s not blocking our sending IP address. If the problem persists, please email us at [email protected].
I want to donate $500 to your publication—how can I do that?
This is coming soon!
Is my membership paying for journalism?
We rely on the support of our members to help fund our reporting and bring you accurate, timely, and impactful news coverage and event listings that keep you informed about everything happening in your local community.
Is this a charitable donation?
This is not a charitable donation, but soon it will be a tax-deductible donation. One of our sister publications has been approved for the federal digital news subscription tax credit, which gets you 15% back. Once approved, a Current Insider membership will drop down to just $7.01 monthly (or just $1.62 per week!).
How do I access my account on the website?
Simply log in from burnabybeacon.com to access your account.
I am an Insider member, and still, I can't see the Member Only content on the website.
Please make sure you are logged in with the email address that you used to pay for your membership
Can I post Insider information on social media?
Yes! However, if others do not have a paid subscription, they won’t be able to see the full content.
Do I need a password to see the Insider section of the newsletter?
No. If you are an Insider, then you will automatically see the full version of the newsletter in your inbox, you will not see the paywall.
Why am I still seeing ads in the newsletter?
Ads in our newsletters are from our community partners. These are local companies that believe in the importance of community news and want to be a part of the community we are building. All subscribers, both free and paid, will see ads in our newsletters. However, Insider members will not see ads in their premium content (anything that is behind a paywall).
Can I change the email address my membership is connected to?
If you would like to change your email address, please contact us at [email protected], and we’ll be able to help you out. Please note that this may take 3-5 business days to go into effect.
Can I change the credit card used to pay for my membership?
To manage your subscription, simply login to the website and navigate to the "Manage Subscription" section. From there, click on the button labeled "Manage Subscription," which will open a new browser tab and take you to the Billing page. This page allows you to manage all of your billing information, including credit card information.
Can I switch from a monthly to yearly membership?
Right now the only way to switch would be to cancel the existing membership, and then use the "Upgrade" page again to re-subscribe.
Can I switch from an annual to a monthly membership?
I’m having an ongoing issue with logging into the website on multiple devices.
We have identified a problem where some of our readers are unable to access our website due to non-email access devices like iPads or non-work phones. To resolve this issue, our website sends a login link to their email. However, by next quarter (Q3 2023), our service provider will be adding a feature that will allow our readers to log in from anywhere. Until then, we apologize for any inconvenience caused.
We acknowledge the